Tuesday, July 5, 2011
It pays to praise
I wrote about the recycling bins outside Hy-Vee in yesterday's post. Here's what was in my mailbox today.
Dear Ms. Lo,
Thank you for writing Hy-Vee.
Thank you, too, for your kind words about the recycle bins and our sustainability efforts at our Mankato #2 (Adams St.) store.
I forwarded your comments to Dan Olson, store director at that location so he can share your comments with his staff, who I am sure will be very pleased to see your message.
I also forwarded your message to the store’s supervisory officers.
What a nice gesture on your part to write us! Your comments are deeply appreciated.
Customer Service Representative
making lives, easier, healthier, happier
5820 Westown Parkway
West Des Moines, IA 50266